What Just Happened?!


So I’m pretty sure if I wanted to, I could be a millionaire. All I have to do is start writing down all the funny, crazy, and unbelievable things that happen in a day in the life of a Starbucks Barista. Some things are so hilarious that I can’t get through a day without laughing so hard I almost cry. Some things are so infuriating that I have to step in the back room and catch my breath before I totally freak out. But there’s never a day I don’t come home with some stories, and never a day when I don’t utter the phrase, “What just happened??” So occasionally on the blog, I’m going to share some of these stories. Here’s some of my favorites lately:

Man goes through drive thru and orders a Venti latte with 4 equals. When he gets to the window, the following conversation ensues:

Man: Did you put 4 Equals in my Latte?

Barista: Yes, sir, I did.

Man: Yes, that’s what I asked for.

Barista: Yes.

Man: That’s too many. (note: he has not received or tasted his beverage yet.)

Barista: What?

Man: That’s too many. It should have 2.

Barista: Um. Did you want it remade?

Man: Well, yes. You made it too sweet.

What just happened?

We make a cappuccino. A cappuccino, by definition, is espresso shots with half milk and half foam. A cappuccino is NOT what comes out of a machine at 7-11. Often, this creates dissatisfaction among our customers. The other day I took a call from an upset customer.

Me: Thanks for calling Starbucks, Ashley speaking, how can I help you?

Woman: Yes. I was JUST in there. I come in all the time. I always am in there buying drinks.

Me: Ok. Um, how can I help you?

Woman: Well, I was JUST in there. And I ordered a drink, and it was HALF FOAM. IT WAS ONLY HALF FULL.

Me: Can I ask what beverage you ordered?

Woman: Cappuccino.

Me: Oh, I am so sorry. See, our cappuccinos are actually made with half foam and hal—

Woman: NO! I SAID IT WAS HALF FOAM. My drink was HALF FOAM. It was made wrong.

Me: Yes, ma’am. See, though, our cappuccinos are actually made with half foam and half milk. That’s the recipe. Were you looking for a latte? Mostly milk?

Woman: You are not listening. MY DRINK WAS WRONG. IT WAS HALF FOAM. I WANT A NEW ONE.

Me: Sigh. Yes, ma’am. Please come in for a free drink, on us.

What just happened?


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