So I’m pretty sure if I wanted to, I could be a millionaire. All I have to do is start writing down all the funny, crazy, and unbelievable things that happen in a day in the life of a Starbucks Barista. Some things are so hilarious that I can’t get through a day without laughing so hard I almost cry. Some things are so infuriating that I have to step in the back room and catch my breath before I totally freak out. But there’s never a day I don’t come home with some stories, and never a day when I don’t utter the phrase, “What just happened??” So occasionally on the blog, I’m going to share some of these stories. Here’s some of my favorites lately:
Man goes through drive thru and orders a Venti latte with 4 equals. When he gets to the window, the following conversation ensues:
Man: Did you put 4 Equals in my Latte?
Barista: Yes, sir, I did.
Man: Yes, that’s what I asked for.
Man: That’s too many. (note: he has not received or tasted his beverage yet.)
Man: That’s too many. It should have 2.
Barista: Um. Did you want it remade?
Man: Well, yes. You made it too sweet.
What just happened?
We make a cappuccino. A cappuccino, by definition, is espresso shots with half milk and half foam. A cappuccino is NOT what comes out of a machine at 7-11. Often, this creates dissatisfaction among our customers. The other day I took a call from an upset customer.
Me: Thanks for calling Starbucks, Ashley speaking, how can I help you?
Woman: Yes. I was JUST in there. I come in all the time. I always am in there buying drinks.
Me: Ok. Um, how can I help you?
Woman: Well, I was JUST in there. And I ordered a drink, and it was HALF FOAM. IT WAS ONLY HALF FULL.
Me: Can I ask what beverage you ordered?
Me: Oh, I am so sorry. See, our cappuccinos are actually made with half foam and hal—
Woman: NO! I SAID IT WAS HALF FOAM. My drink was HALF FOAM. It was made wrong.
Me: Yes, ma’am. See, though, our cappuccinos are actually made with half foam and half milk. That’s the recipe. Were you looking for a latte? Mostly milk?
Woman: You are not listening. MY DRINK WAS WRONG. IT WAS HALF FOAM. I WANT A NEW ONE.
Me: Sigh. Yes, ma’am. Please come in for a free drink, on us.
What just happened?